Last Updated: 23/01/2023
ClassHoppa’s mission is to make extracurricular easy and enjoyable for parents, with parents at the forefront of everything we do. We are a platform centered around elevating the extra curricular activity experience and in order to assist in this journey we may ask for information about you, your child and any relevant medical information and photography permissions. We recognise the importance of protecting your privacy and we are committed to being clear about how we use your information.We are ClassHoppa Ltd, a company registered with Companies House in England and Wales under number 13420022 whose registered office is Fylde House, Skyways Commercial Campus, Amy Johnson Way, Blackpool, Lancashire, UK FY4 3RS, operating under the trading name “ClassHoppa” (“we,” “us,” “ClassHoppa Platform” or “ClassHoppa”). This Privacy Policy is where you can find out how ClassHoppa and its affiliates , collects, stores, protects and shares data about you (“Policy”). By using and interacting with our App and the Services, you consent to us processing your personal data in accordance with this Policy.ClassHoppa is the “Data Controller” for the purposes of the UK Data Protection Act 1998 (as amended or replaced), the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable European data protection legislation (together the “Data Protection Legislation”). Please read this page carefully. If you have any questions, you can contact us at the details below.
Definitions
Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
1. When does this Policy Apply
This policy and our terms of service (“Terms of Service”) apply to your use of the App once you have downloaded a copy of it onto your mobile telephone or any handheld device (“Device”). The Policy and the Terms of Use also apply to all of the Services we offer. For avoidance of doubt, this policy applies to both Parents & Guardians and Class Providers, when using the ClassHoppa App, as well as our website and other Services we may offer.
2. Who controls my personal information?
2.1 Data ControllerWhere this policy mentions “ClassHoppa,” “we,” “us,” or “our,” it refers to ClassHoppa as the company that is responsible for your information under this Privacy Policy (the “Data Controller”).
2.2 Contact Us
To contact the Controller for ClassHoppa, please email us.
3. Personal Information We Collect
3.1 Information needed to use the ClassHoppa Platform.We collect personal information about you when you use the ClassHoppa Platform. Without it, we may not be able to provide you with all services requested. This information includes:Contact Information, Account, Profile Information. Such as your first name, last name, email address and profile photo, some of which will depend on the features you use. Your username and chosen profile photo are always public.
3.2 Information you choose to give us.
You can choose to provide us with additional personal information. This information may include:Additional Profile Information. Such as gender, city, and personal description. Some of this information is part of your public profile page and will be publicly visible.User Generated Content. Such as class reviews. Any content you create using our App is stored on servers and some of that content is also cached locally on your device. Such content will be displayed on relevant listings. See our Terms of Service for further details. We will process your personal information for the purposes listed in this section given our legitimate interest in providing a safe, secure and transparent market platform for Users.Other Information. Such as when you fill in a form, add information to your account, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include medical information for your child and photography permissions if you choose to share it with us.
3.3 Information Automatically Collected by Using the ClassHoppa Platform.
When you use the ClassHoppa Platform and Payment Services, we automatically collect personal information. This information may include:
Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the ClassHoppa Platform.
Log Data and Device Information. Such as details about how you’ve used the ClassHoppa Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the ClassHoppa Platform. We may collect this information even if you haven’t created a ClassHoppa account or logged in.
3.4 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
Third-Party Services. If you link, connect, or login to the ClassHoppa Platform with a third party service (e.g. Google, Facebook), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
Background Information. For Members within the EU, to the extent permitted by applicable laws and with your consent where required, we may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
Referrals. If you are invited to the ClassHoppa Platform as a referral, the person who invited you can submit personal information about you such as your email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the ClassHoppa Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to health information related to contagious diseases.
4. How we use information we collect
4.1 Provide, Improve, and Develop the ClassHoppa Platform.We use personal information you provide us to:enable you to access the ClassHoppa Platform,Provide you with relevant information via our App and Services,enable you to communicate with other Users,perform analytics, debug and conduct research,provide customer service,send you messages, updates, security alerts, and account notifications,personalize and customize your experience based on your interactions with the ClassHoppa Platform, your search history, your profile information and preferences, and other content you submit, andenable your use of our products.
4.2 Create a Safer Environment.We use personal information to:detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,study and combat discrimination,conduct security investigations and risk assessments,verify or authenticate information provided by you,conduct checks against databases and other information sources, including background or police checks,comply with our legal obligations, protect the health and well-being of our Parents & Guardians, Class Providers and members of the public,resolve disputes with our Members,enforce our agreements with third parties,comply with law, respond to legal requests, prevent harm and protect our rights enforce our Terms, andin connection with the activities above, we may conduct profiling based on your interactions with the ClassHoppa Platform, your profile information and other content you submit to ClassHoppa, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the ClassHoppa Platform if such processes detect activity that we think poses a safety or other risk to ClassHoppa, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via email.
4.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,personalize, measure, and improve our advertising,administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by ClassHoppa or its third-party partners,analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and invite you to events and relevant opportunities.
5. Legal Bases for Processing Personal Information
We process personal information for the purposes described in line with the lawful bases set out below.
5.1
5.2 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights
5.3 Other important information
6. Your Rights
As a user of the ClassHoppa Platform you benefit from a number of rights. While some of these rights apply generally, certain rights apply only in certain limited cases. Please note that we may ask you to verify your identity and request before taking further action on your request.
6.1 Data Access and Portability
You have the right to request certain copies of your personal information held by us. In certain instances, you also have the right to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
6.2 Rectification
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your ClassHoppa account).
6.3 Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us, to comply with our legal obligations, and as permitted by applicable law.You have the right to ask us to delete your personal information, subject to certain limitations and restrictions. Please note that if you request the erasure of your personal information:We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention and enhancing safety. For example, if we suspend an ClassHoppa account for safety reasons, we may retain information from that ClassHoppa account to prevent that Member from opening a new ClassHoppa account in the future.We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, ClassHoppa may keep your information for tax, legal reporting and auditing obligations.Information you have shared with others (e.g., Reviews) will continue to be publicly visible on ClassHoppa, even after your ClassHoppa account is cancelled. However, attribution of such information to you will be removed.Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.Because we maintain ClassHoppa to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
6.4 Object, Restrict, or Withdraw Consent
If we are processing your personal information based on your consent you can withdraw your consent at any time by changing your account settings or by sending a communication to ClassHoppa specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.It may take a short amount of time for privacy settings to be fully reflected throughout our systems.
6.5 Restriction of Processing
You have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the personal information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 (below) and pending the verification whether the legitimate grounds of ClassHoppa override your own.It may take a short amount of time for privacy settings to be fully reflected throughout our systems.
6.6 Objection to Processing
You have the right to object to the processing of your personal information based on grounds specific to your situation if such processing is for direct marketing or is for a purpose based on a legitimate interest or public interest. If you object to processing based on legitimate or public interests we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or where the processing is otherwise required for the establishment, exercise or defence of legal claims.Where your personal information is processed for direct marketing purposes, you may, at any time ask ClassHoppa to cease processing your data for these direct marketing purposes by sending an e-mail. It may take a short amount of time for privacy settings to be fully reflected throughout our systems.
6.7 Lodging Complaints
You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” section below or with a supervisory authority, either your local supervisory authority or our lead supervisory authority, the English Data Protection Commission.
7. Retention
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:the length of time we have an ongoing relationship with you and provide the ClassHoppa Platform to you (for example, for as long as you have an account with us or keep using ClassHoppa);whether there is a legal obligation to which we are subject; and/orwhether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
8. Sharing and Disclosure
8.1 Sharing With Your Consent or at Your Direction.Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your ClassHoppa account or participating in promotional activities by ClassHoppa partners or third parties.Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to ClassHoppa or otherwise promote our products and services.
8.2 Sharing Between Members.
To help facilitate interactions between Parents & Guardians and Class Providers , we may need to share certain information such as:When a booking request is made or dispute is submitted, certain information may be shared between Parents & Guardians and Class Provider(s), including profile, name, names of any additional Parents & Guardians, cancellation history, review information, age of children attending (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating, like profile photo and phone number. When you as a Class Provider have a confirmed booking, certain information is shared with the Parent & Guardian (and the additional adults and/or Parent & Guardian they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.When you as a Class Provider upload contact details to a Class Listing you manage, you authorize that person to access your information that is shared, including but not limited to certain information like your full name, phone number, address, Listing information, Listing photos, and email address.
8.3 Information You Publish in Profiles, Listings, and other Public Information.You can make certain information publicly visible to others, such as:Your public profile page, which includes your profile photo, user name, description, and city.Listing pages that include information such as the Class Providers approximate or precise location description, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.Reviews, ratings and other public feedback.Content in a community or discussion forum, blog or social media post.We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms and apps.Information you share publicly on the ClassHoppa Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
8.4 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against ClassHoppa, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) to enforce and administer our agreements with Users , or (v) to protect the rights, property or personal safety of ClassHoppa, its employees, its Users, or members of the public. Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to ClassHoppa, our Users, or expose ClassHoppato a claim of obstruction of justice.
8.5 Business Transfers.If ClassHoppa undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
9. Other Important Information
9.1 Analyzing your Communications.We may review, scan, or analyze your communications on the ClassHoppa Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.
9.2 Third-Party Partners & Integrations.Parts of ClassHoppa may link to third-party services, not owned or controlled by ClassHoppa , such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information). ClassHoppa does not own or control these third parties and when you interact with them you are providing your information to them.
10. Security
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
11. Personalizing Based On Your Inferred Identity
When you log into ClassHoppa on a browser or device, we will associate that browser or device with your account for purposes such as authentication, security, and personalization. Subject to your settings, we may also associate your account with browsers or devices other than those you use to log into ClassHoppa (or associate your logged-out device or browser with other browsers or devices). When you provide other information to ClassHoppa, including an email address, we associate that information with your ClassHoppa account. Subject to your settings, we may also use this information in order to infer other information about your identity, for example by associating your account with hashes of email addresses that share common components with the email address you have provided to ClassHoppa. We do this to operate and personalize our services. For example, if you visit websites with sports content on your laptop, we may show you sports-related ads on ClassHoppa for Android and, if the email address associated with your account shares components with another email address, such as shared first name, last name, or initials, we may later match advertisements to you from advertisers that were trying to reach email addresses containing those components.
12. Law, Harm, and the Public Interest
Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, share, or disclose your personal data or other safety data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we have removed content or accounts from our services; to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s request to disclose your personal data.
13. Affiliates and Change of Ownership
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity. We may also disclose personal data about you to our corporate affiliates in order to help operate our services and our affiliates’ services, including the delivery of ads.
14. Non-Personal Information
We share or disclose non-personal data, such as aggregated information like the total number of times people engaged with a Post, demographics, the number of people who clicked on a particular link or voted on a poll in a Post (even if only one did), the topics that people are Posting about in a particular location, some inferred interests, or reports to advertisers about how many people saw or clicked on their ads.
15. Accessing or Rectifying Your Personal Data
If you have registered an account on ClassHoppa, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account. To submit a request related to access, modification or deletion of your information, you may also contact us as specified in the Contact Us section of our Privacy Policy.
16. Our Global Operations and Privacy Shield
To bring you our services, we operate globally. Where the laws of your country allow you to do so, you authorize us to transfer, store, and use your data in the United Kingdom, Ireland, and any other country where we operate. In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country.
17. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data. If we make a change to this policy that, in our sole discretion, is material, we will notify you within ClassHoppa, or by sending an email or SMS to the email address or phone number associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
18. Contact Us
To contact the Controller or the Data Protection Officer (DPO) for ClassHoppa please contact us via email.
